Privacy Policy

This Privacy Policy (the "Policy") sets out the data processing practices of jenius196, which operates the online gaming platform accessible at jenius196.cam

jenius196 takes its data protection responsibilities seriously. Our practices are aligned with the Personal Data Protection Act 2010 (PDPA) of Malaysia, as well as internationally recognised data protection standards applicable to online gaming platforms operating across Southeast Asia.

By registering an account on jenius196 or by continuing to use our Platform after being presented with this Policy, you acknowledge that you have read and understood how we process your personal data as described herein. If you have any concerns about our data practices, you are encouraged to contact our Data Protection team before continuing to use the Platform.

For the purposes of this Privacy Policy, the following definitions shall apply:

• "Personal Data" means any information that directly or indirectly identifies a natural person, including name, identification number, contact information, financial data, or any combination of data that can identify an individual.
• "Data Subject" means the natural person to whom the Personal Data relates — in most cases, you as the player or user of the jenius196 Platform.
• "Data Controller" means jenius196, the entity that determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Processor" means any third party that processes Personal Data on behalf of jenius196 pursuant to a written data processing agreement, such as payment processors, KYC verification providers, or cloud infrastructure providers.
• "Processing" means any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure, erasure, or destruction.
• "Consent" means a freely given, specific, informed, and unambiguous indication of the Data Subject's agreement to the processing of their Personal Data for a stated purpose.
• "PDPA" means the Personal Data Protection Act 2010 of Malaysia, which governs the processing of personal data in commercial transactions in Malaysia.
• "Cookies" means small text files placed on a user's device by the Platform for the purposes of session management, analytics, personalisation, and security.

jenius196 collects Personal Data across several categories depending on your interaction with the Platform. The table below summarises the data types we collect and their associated purposes:

We do not collect special category data (such as racial or ethnic origin, religious beliefs, health information, or political opinions) unless explicitly required by applicable law or regulatory obligation in specific circumstances.

jenius196 collects Personal Data through the following primary channels:

Direct Collection

Data you provide directly to us when you complete the account registration form, submit identity documents for KYC verification, make a deposit or withdrawal request, contact our support team, or update your account profile settings.

Automated Collection

Technical and usage data collected automatically when you access the Platform. This includes data gathered via server logs, cookies, web beacons, and similar tracking technologies that record how you navigate and interact with the Platform.

Third-Party Sources

We may receive Personal Data about you from third-party sources in limited circumstances, including:

• Identity verification and KYC providers who confirm the accuracy of the information you have submitted;
• Payment processors including those handling DuitNow, FPX, and cryptocurrency transactions, to validate and reconcile financial transactions;
• Fraud prevention and anti-money laundering screening databases, where checking your details is required to fulfil our legal and regulatory compliance obligations.

jenius196 processes your Personal Data for the following specific and lawful purposes:

• Account Management: To create, maintain, and administer your registered account on the Platform, including processing login credentials and updating account preferences.
• Identity Verification (KYC): To verify your identity and age (21+ requirement) in compliance with our anti-money laundering (AML) obligations and responsible gambling policies.
• Payment Processing: To process deposits and withdrawals in MYR via supported Malaysian payment methods including Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank, DuitNow, FPX, and cryptocurrency channels.
• Gaming Services Delivery: To provide access to live casino games, sports betting markets, slot titles, and all other gaming services available on the Platform.
• Bonus & Promotional Administration: To credit, track, and administer bonuses, loyalty rewards, birthday bonuses, and referal programme benefits in accordance with applicable promotional terms.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity account compromise, money laundering, and any other conduct that may harm the Platform or other users.
• Legal & Regulatory Compliance: To fulfil our obligations under applicable law, including PDPA requirements, AML regulations, and any regulatory directives applicable to our operating jurisdiction.
• Customer Support: To respond to your enquiries, resolve complaints, and maintain records of support interactions for quality assurance and dispute resolution.
• Responsible Gambling: To monitor gaming patterns for indicators of problem gambling behaviour and to administer self-exclusion requests, deposit limits, and cooling-off periods in accordance with our Responsible Gambling Policy.
• Platform Improvement: To analyse aggregate usage data and player behaviour patterns (in anonymised form) to improve the Platform's performance, design, and game offering.
• Marketing Communications: To send promotional offers, new game announcements, and personalised recommendations to players who have opted in to receive marketing communications. You may opt out at any time.

jenius196 processes your Personal Data only where a valid legal basis exists. The primary legal bases applicable to our processing activities are as follows:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you accepted when registering your account — including account creation, payment processing, and game service delivery.
• Legal Obligation: Processing required to comply with applicable laws, including PDPA, AML regulations, tax reporting obligations, and any directives from competent regulatory authorities.
• Legitimate Interests: Processing necessary for jenius196's legitimate business interests, including fraud prevention, platform security, and improving service quality — provided these interests are not overridden by your fundamental rights and privacy interests.
• Consent: Processing activities where you have provided your explicit, informed, and freely withdrawable consent — principally for marketing communications and non-essential cookie usage. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

jenius196 does not sell, rent, or trade your Personal Data to any third party. We share Personal Data with third parties only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment Processors: Financial data is shared with licensed payment processors and e-wallet providers (including providers facilitating DuitNow, FPX, Touch 'n Go eWallet, Boost, and cryptocurrency transactions) solely for the purpose of processing your deposit or withdrawal transactions.
• KYC & Identity Verification Providers: Identity documents and related personal data are shared with contracted third-party KYC service providers for the purpose of age and identity verification in compliance with our AML obligations.
• Cloud Infrastructure & Hosting Providers: Personal data is stored on servers operated by contracted cloud infrastructure providers. These providers act as Data Processors under written data processing agreements that obligate them to process data only on jenius196's instructions and to maintain appropriate security standards.
• Fraud Prevention & AML Screening Services: We may query Personal Data against contracted fraud prevention databases and AML screening tools as part of our compliance obligations.
• Legal & Regulatory Authorities: We may disclose Personal Data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required to do so by applicable law, court order, or regulatory directive — or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of our players, or defend legal claims.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or substantially all of the assets of jenius196, Personal Data may be transferred to the successor entity subject to equivalent data protection commitments. Affected users will be notified of any such change in control.

All third-party Data Processors engaged by jenius196 are required to process Personal Data in accordance with our instructions and to implement appropriate technical and organisational security measures comensurate with the risk profile of the data they handle.

jenius196 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account and for a period of7 years following permanent account closure, to meet AML record-keeping requirements and to enable resolution of any outstanding disputes or legal claims.
• Transaction Records: Deposit, withdrawal, and gaming transaction history is retained for a minimum of 7 years from the date of the transaction in compliance with financial reporting and AML obligations.
• KYC Documents: Identity verification documents are retained for the duration of account activity and for 5 years post-closure, or longer if required by applicable regulatory mandate.
• Support Communications: Customer support records, including live chat transcripts and email correspondence, are retained for 3 years from the date of the last interaction.
• Marketing Preferences: Records of your marketing opt-in or opt-out status are retained for as long as your account is active and for 3 years thereafter as evidence of consent management.
• Technical & Usage Data: Anonymised aggregate analytics data may be retained indefinitely for platform improvement purposes. Individually identifiable technical logs are retained for a maximum of 12 months.

Upon expiry of the applicable retention period, Personal Data is securely deleted or permanently anonymised. Where anonymisation is not technically feasible, data will be rendered inaccessible through equivalent security measures.

jenius196 uses cookies and similar tracking technologies to operate the Platform effectively. Cookies are small text files stored on your device when you visit the Platform. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These cookies enable core features such as session management, secure login, and fraud prevention. They cannot be disabled without impacting Platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised data about how users interact with the Platform — pages visited, session duration, game categories accessed, and error events. This data helps us improve Platform performance and user experience.
• Functional Cookies: Enable personalisation features such as remembering your language preferences, display settings, and game history. These cookies improve your experience but are not required for core functionality.
• Marketing Cookies: Used only with your prior consent to deliver relevant promotional content. These cookies track your interaction with marketing campaigns to measure their effectiveness. You may opt out at any time through your account settings.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use certain features of the Platform. We do not use cookies to collect personal data beyond what is described in this Policy.

As a Data Subject, you have the following rights with respect to the Personal Data that jenius196 holds about you. To exercise any of these rights, please contact our support team via live chat or at the email address listed in Section 14 of this Policy.

jenius196 will respond to all data subject rights requests within 21 days of receipt of a verified written request. Where a request is complex or involves a large volume of data, we may extend this period by a further2 months with notice. We will not charge a fee for requests unless they are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

jenius196 implements a comprehensive set of technical and organisational security measures to protect Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes:

• Encryption: All data in transit is protected by TLS 1.3 encryption. All data at rest — including Personal Data stored our databases — is encrypted using AES-256 standards.
• Access Controls: Access to systems containing Personal Data is restricted on a strict need-to-know basis. All staff access is authenticated using multi-factor authentication, and all access events are logged and audited.
• Network Security: Our Platform is protected by enterprise-grade firewalls, intrusion detection systems (IDS), distributed denial-of-service (DDoS) mitigation, and regular penetration testing by qualified third-party security professionals.
• Data Segregation: Player funds and Personal Data are stored in systems segregated from operational systems to reduce the blast radius of any security incident.
• Incident Response: jenius196 maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities within the timeframes required by applicable law.

While we take significant measures to protect your Personal Data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your jenius196 account and to enable any available account security features. Notify us immediately if you suspect unauthorised access to your account.

The jenius196 Platform is strictly intended for use by persons aged 21 years or older. We do not knowingly collect Personal Data from any individual below the age of 21. Our registration process includes mandatory age declaration and is followed by document-based KYC verification to enforce this requirement.

If jenius196 becomes aware that Personal Data has been collected from a person below the age of 21 — whether through misrepresentation during registration or any other means — we will immediately suspend the relevant Account, delete all associated Personal Data (subject to any applicable legal obligations to retain records of the incident), and notify the appropriate regulatory authorities if required.

Parents and guardians who believe their child may have registered an Account on jenius196 are encouraged to contact our support team immediately via live chat so we can investigate and take appropriate action without delay.

jenius196 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The revised Policy will be published on this page with an updated "Last Updated" date at the top.

Where changes to this Policy are material — for example, where we introduce a new category of data collection, a new purpose for processing, or a new category of third-party disclosure — we will notify affected registered players via their registered email address at least 14 days before the changes take effect.

Your continued use of the jenius196 Platform following the effective date of any revision to this Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which jenius196 handles your Personal Data, please contact us using the details below. All contact information is provided as plain text — please copy the relevant details and use your preferred communication application.

• Data Protection Enquiries: [email protected]
• General Support: Live Chat via the jenius196 Platform, available 24 hours a day, 7 days a week
• Subject Line for Written Requests: PRIVACY REQUEST – [Your Account Username]
• Response Timeframe: Data protection enquiries are acknowledged within 2 business days and resolved within 21 days for standard requests.

For data subject rights requests — including access, rectification, erasure, and objection requests — please submit your request from your registered account email address and include sufficient information to allow us to verify your identity and locate the relevant data. We take all data protection enquiries seriously and handle them with full confidentiality.